Written by Patricia Leiser and Phil Rains  (3 modules / 9 Instructional Hours)   Foundation
Learn how to provide customers with first class customer service by becoming a valued employee, handling your paperwork and recordkeeping correctly, and communicating with your customers and co-workers in professional ways that develop return customers.
Three modules cover:
- Personal Work Habits
- Industry Paperwork and Recordkeeping
- Communications & Work Relationships
We will always recommend to our students to have a good general textbook for reference, the mark of a professional!
Each course purchase allows one year enrollment to complete. Must obtain a 70% or higher to obtain CEU recognition. Course provides you with a Subject Matter Expert (mentor) to assist with questions and all course materials for the duration of the course.
Textbook Reference:Â https://www.hvacrassets.net/Textbook/TextbookPage081021.pdf
