Online HVAC and Refrigeration Training

Privacy Policy

Introduction 

HVACRedu.net (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information for students, customers, and visitors to our online training platform. 

This policy complies with: 

  • California Consumer Privacy Act (CCPA/CPRA) 
  • New York Education Law §2‑d (for Educational Agencies we serve) 
  • Industry‑standard privacy and security practices
  • HVACRedu.net is a fully online training provider and does not operate any physical locations. 

 

  1. Information We Collect

          We may collect the following categories of personal information: 

Identifiers 

  • Name, email address, phone number, postal address 
  • Account credentials (username, password) 

 

Educational Information 

  • Course activity, grades, completion data, participation logs 
  • Certification status and training history 

 

Payment Information 

  • Billing details 
  • Note: HVACRedu.net does not store full credit card numbers. All payment card data is processed by Stripe, a PCI‑compliant payment processor. 

 

Internet or Network Activity 

  • Login activity 
  • Device/browser information 
  • Website interactions 
  • LMS activity logs 

 

Employer/Sponsor Information (if applicable) 

  • Contact details 
  • Funding or enrollment authorization 

 

  1. How We Use Your Information

        We use personal information to: 

  • Provide and improve our online HVACR training programs 
  • Create and manage student accounts 
  • Deliver course access and track academic progress 
  • Communicate with students, mentors, and sponsoring organizations 
  • Process payments and maintain financial records 
  • Comply with legal, regulatory, and contractual obligations 
  • Support Educational Agencies (EAs) under NY Education Law §2‑d 
  • We do not use Artificial Intelligence (AI) or Automated Decision‑Making Technology to process student data. 

 

  1. Your Rights Under the CCPA (California Residents)

        If you are a California resident, you have the right to: 

  • Know what personal information we collect and how we use it 
  • Request access to your personal information 
  • Request deletion of your personal information (with legal exceptions) 
  • Opt out of the sale or sharing of personal information  
  • Note: HVACRedu.net does not sell personal information 
  • Exercise your rights without discrimination 
  • To submit a privacy request, email [email protected] or call 1‑888‑655‑4822  

 

  1. NY Education Law §2‑d (New York Educational Agencies)

         When HVACRedu.net provides services to a New York Educational Agency (EA), we comply with §2‑d requirements, including: 

4.1 Data Protection 

  • Student data is encrypted in transit and at rest 
  • Access is restricted to authorized personnel with a legitimate educational purpose 
  • Vendors (e.g., Enovation, Stripe) maintain their own security certifications 

 

4.2 Data Retention 

  • Student academic records: retained for enrollment period + 7 years 
  • Customer records: retained for 7 years after last activity 
  • Financial transaction metadata: retained for 7 years 
  • Email containing PII: retained up to 3 years 

 

4.3 Secure Destruction 

When data reaches the end of its retention period or upon EA instruction, it is permanently deleted from: 

  • Moodle Workplace (via Enovation’s secure deletion process) 
  • SuiteCRM 
  • Microsoft 365/SharePoint 
  • Backup systems (per vendor retention schedules) 

 

A Certificate of Secure Destruction is available upon request. 

 

4.4 Data Disclosure 

We do not sell or share student data. 
We only disclose information to: 

  • Authorized HVACRedu.net staff 
  • Contracted service providers (e.g., Enovation, Stripe) 
  • Educational Agencies (as required) 

 

  1. How We Protect Your Information
  • We use administrative, technical, and physical safeguards, including: 
  • Encryption 
  • Role‑based access controls 
  • Secure hosting environments 
  • Vendor security certifications 
  • Annual employee training on privacy and data protection 

 

  1. Updates to This Policy

          We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. 

  1. Contact Us

        If you have questions about this Privacy Policy or your privacy rights, contact: 

 

HVACRedu.net  
PO Box 77 
Heron, MT 59844 
Email: [email protected]  
Support: [email protected]  
Phone: 1‑888‑655‑4822